Concept 2 Rower PM2 Display Not Working

Concept 2 rowing machines are one of the top choices when it comes to at home cardio machines.

They offer a great value for money and have a fantastic range of models to provide something to suit every individual.

If your Concept 2 rower PM2 display not working or the display readout is growing dim, then let’s review the most proven troubleshooting steps you should follow to safely and successfully fix this issue.

Without further ado, let’s get right into it!

Why Your Concept 2 Rower PM2 Display Is Not Working?

The PM2 display monitor is an important part of exercising on your indoor rowing machine.

While a Concept2 unit still works even when its screen doesn’t, you still need a workable console so you can go through your workout programs and keep track over workout metrics like time, distance or estimated calories burned.

Most of the Concept2 PM2 display problems are the result of low batteries.

Concept 2 Rower PM2 Display Not Working – Troubleshooting Guides

The first step in troubleshooting your PM2 monitor is to replace the batteries to see if it fixes the issue. 

1. Replace The Concept 2 PM2 Batteries

four batteries in a grey background

The Concept2 Pm2 monitor battery replacement progress requires two 1.5 volt alkaline D Cell (LR20) batteries

Do not use lithium or 3.6 volt batteries, as there is risk of fire or explosion.

Try not to use old and new batteries together or alkaline, standard, and rechargeable batteries together. 

If the Pm2 has been exposed to cold temperatures, allow it to warm to room temperature before you insert batteries. Otherwise, you may damage the console displays or other electronic components. 

Start off the Concept 2 PM2 battery replacement by using your fingernail to slide the battery compartment cover off. You will see the three batteries inside.

Next, replace the old old batteries with the new ones with the same orientation (the (+) side facing up).

You will need to reinitialize your PM2 display monitor after changing the batteries.

Here is how to reinitialize Concept2 PM2 monitor:

  1. Press Reset.
  2. Keep Reset pressed while you press the up button.
  3. Release Reset.
  4. Release the up arrow button.

2. Perform A Pm2 Factory Reset

If your PM2 display monitor does not boot up properly, or if the console freezes and is unresponsive. A factory reset to the factory default settings might be your solution.

Doing this will erase all custom settings you have made to the PM2 display monitor. 

concept2 rowing machine picture from my home gym

Here is how to reset Concept 2 PM2:

Turn off Concept2 rowing machine. Then press and hold down the four bottom buttons on the face of the PM2 monitor (recall, 2 set digits, ready). 

While holding these, press and release the ON/OFF button. You can release the buttons now. 

The monitor should do some fast counting for 10-15 seconds and then display a number 5 in the center area. 

At this point, press and release the ON/OFF button again. Zeros should come up and the monitor should work.

3. Check The Pick Up Wire

First you need to check if the pickup wire is securely plugged in on the back of the monitor. 

Ensure the plug is inserted completely. 

concept2 rower picture from my home gym

Next, unplug the PM2 pickup wire and inspect it for frays or breaks. This is the wire that leads from the bottom of the monitor to the flywheel. 

You basically need to check the wire connections and pins.

These pins sit inside the plastic casing that connects the wire to the controller or console. You need to make sure none of the pins have been broken or bent. 

If a bent pin is found, carefully bend it back into place.

Identify and check any pinch points the pickup wire may have. Pinch points are any place the wire moves between two parts. 

If this wire is damaged anywhere, you will need to replace it.

If no damage was found, reconnect the pickup wire and plug your machine back in.

You would also want to inspect the PM2 pickup wire port on the bottom of the monitor. If there is a crack in the port, the monitor will need to be replaced.

If the PM2 wire and port look fine, securely plug the wire back into the monitor.

4. Update The PM2 Firmware

concept2 rowing machine picture from my home gym

Firmware is the computer program embedded in and running your Performance Monitor. 

While actively rowing or skiing, certain values (pace, watts and calories) are missing. Means you need to update the Pm2 to the latest firmware.

Running the latest version of the firmware can also extend the life of batteries, as newer firmware uses the microprocessor more efficiently.

But first, you need to check your current PM2 firmware version. Here is How to do so:

From the Main Menu, Select More Options > Utilities > More Utilities > Product ID.

The firmware version will be listed as the top line on the Product ID screen.

To update the firmware in your Performance Monitor, download and install the free Concept2 Utility software onto your computer.

Restart your computer once the Concept2 Utility is fully installed on your computer. You can update your PM2 firmware through your computer using either a USB flash drive or a USB cable.

5. Check The Model Type

If the Concept 2 performance monitor comes on and you can navigate the menus, but when you begin rowing or skiing, the monitor numbers are stuck at zero, then you need to ensure the model type on the monitor matches the indoor rower in use.

concept2 rowing machine picture from my home gym

Here is how to check the PM2 model type:

  1. On the Main Menu, choose More Options.
  2. Choose Utilities > Product ID. 

Look at what appears next to “Model”. This should be D or D/E for Model Ds, and D/E for Model Es and Dynamic Indoor Rowers.

If you have retrofitted a monitor to an older indoor rower, this should read C, B or A according to the indoor rower you have. 

However, if this doesn’t match the indoor rower model you have, you need to take the following steps:

  1. From the Main Menu, select More Options > Utilities > LCD Contrast.
  2. Press Change Units or Units three times.
  3. Press Change Display or Display three times.
  4. When the Set Rower Type screen appears, press the button next to Change Type until the correct indoor model is displayed:

D or D/E for Model D Indoor Rowers.

D/E for Model E and Dynamic Indoor Rowers.

C, B or A as appropriate for the indoor rower you have, if you’ve retrofitted a monitor to an older machine.

  1. Select Set Type to save the setting.

Final Tip

crossfitter exercising on a concept2 rowing machine in a commercial gym

If none of the above fixes work and the PM2 monitor continues to be unresponsive, then the monitor is probably damaged and needs to be replaced.

Call Concept2 customer service for a new part or service.


It can be quite frustrating when your PM2 monitor stops operating properly as it should be.

After this article you will be willing to know the reason why your Concept2 PM2 display monitor is not working and the necessary steps to take in order to safely and successfully resolve the issue.

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