Peloton Tread Touch Screen Not Working

Peloton remains one of the most popular fitness brands when it comes to at home cardio machines. But like any other complicated machines, Peloton products may malfunction in a variety of ways. 

If your Peloton tread screen is not working, you’re not alone. This is a common issue that many people experience with their treadmill. 

Let’s review the most troubleshooting methods to follow in order to find out why your Peloton treadmill touch screen not working and fix it before calling the manufacturer or a repair person.

Without further ado, let’s get right into it!

Why Is Peloton Tread Screen Not Working?

Peloton treadmill next to a white wall on a floor matt

There are multiple reasons for why a Peloton treadmill screen stops working and becomes unresponsive.

The problem might be something you can fix yourself, ranging from simple possibilities such as power supply problems, the installation does not meet the electrical power requirements.

The following troubleshooting guides will help you identify and fix your Peloton treadmill touch screen problem.

Peloton Tread Touch Screen Not Working – Troubleshooting Guides

1. Reboot the treadmill

If your Peloton treadmill touch screen is frozen and unresponsive, the first thing you should try is reboot the treadmill.

Here is how to restart Peloton tread:

First, power off your touchscreen by holding the power button at the top of the touchscreen for about 10 seconds until the machine turns off, Unplug the power cord and wait for 30 seconds.

Next, plug the cable back in and turn on Peloton treadmill and check if the problem is still there. If rebooting the machine doesn’t solve the problem, try resetting your treadmill.

2. Reset the treadmill

Peloton treadmill on a grey floor

Doing a reset to your Peloton treadmill screen might help resolve the touch screen issue. 

Here is how to reset your Peloton treadmill screen:

  1. Turn off the tread and unplug it from the wall outlet.
  2. Insert a paperclip or SIM injector into the hole located at the back of the touchscreen.
  3. Hold the paperclip for 10 seconds while you plug the machine back into the power outlet.
  4. Release the paperclip and wait until the Peloton logo appears and the screen boots up.

3. Check the outlet

If the screen on your treadmill is not functioning, always check if your power cable is connected properly to both the electrical outlet and the Tread’s deck.

A Peloton tread screen won’t function properly if there is a loose connection. The loose connection usually occurs if the Peloton power cable is not properly plugged into an electric outlet or the power cable is not properly connected to the power brick. 

Next, make sure that the tread is plugged into an outlet that meets its power requirements.

The power requirements are: 120V, 60Hz, 15A dedicated circuit that is used for a single appliance. 

Also make certain that the Tread is not plugged into a GFCI outlet.

Peloton treadmill in a white background

4. Check the power cord

If the electrical outlet works fine and the outlet meets the power requirements of your Peloton tread, unplug the machine to inspect the power cord. 

Make sure the cord is connected properly to both the electrical outlet and the Tread’s deck.

Next, check all wires between the power cord connection and the motor control board. Reconnect any loose wires and repair any broken ones.

If the cord has been damaged then you may need to replace it with a new one.

5. Check wires connections 

Peloton treadmill unplugged from the wall outlet in a blue colored room

If your tread touch screen still doesn’t work, there could be a wiring issue. 

Turn off Peloton treadmill and unplug it from the outlet before removing the protective covers. Refer to your owner’s manual for the assembly instructions to identify how to access the main wire. 

With the main wire now accessible, press the wire connectors together to make sure they’re properly connected. Ensure that all the connecting wires aren’t damaged or disconnected. 

Next, check the wires pins. These pins sit inside the plastic casing that connects the wire to the display screen. Make certain none of the pins have been broken or bent. 

If a bent pin is found, carefully bend it back into place.

Identify and check any pinch points the wire may have. Pinch points are any place the wire moves between two parts. 

If any of the wires are worn or damaged anywhere, submit a customer service request about how to replace them.

If no damage was found, reconnect the main wire and assemble everything back in. Plug your machine back in and check if the console works now.

Final Tip

If none of the above fixes work, then you need to contact the Member Support Team of your treadmill. They will help you diagnose the problem and offer solutions.

male and female trainers running on treadmill

If your treadmill is still under warranty, the manufacturer may cover the cost to repair your machine. 

However, if you attempt to fix the tread yourself while it is under warranty, then you may void the warranty. 

In this case, only perform the troubleshooting tips recommended by your manufacturer.


Treadmill screens are an important part of exercising safely. You can use it to adjust things like speed, resistance and incline, and also useful for watching your progress while exercising.

After today’s article, you will be willing to know the reason why your Peloton treadmill screen not working and take the necessary steps to fix it.

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